Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy for footwear?
Kozmo Shoes offers a 30-day return window for all unworn items in their original packaging. Please ensure the soles are free of scuffs by trying them on a carpeted surface.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your shoes for a specific event.
Are Kozmo Shoes made from genuine leather?
We use a variety of high-quality materials, including premium full-grain leather, suede, and eco-friendly vegan alternatives. Specific material details are listed under the 'Product Specifications' section of each item.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, and customs duties may apply depending on your country's regulations.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray before the first wear and using cedar shoe trees for leather models to maintain their shape and absorb moisture.